Privacy Policy
At Gum Blossom Grounds, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information when you interact with our online platform, engage our services, or contact us. We adhere to the principles of the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
Information We Collect
We may collect various types of personal information from you, including:
- Contact Information: Your name, address (including 78B Wattlebird Lane, Suite 2, Brisbane, Queensland, 4000, Australia), phone number, and email address when you request a quote, schedule a service, or make an inquiry.
- Service Details: Information about your property, specific lawn care, landscaping, or horticulture needs, preferences, and any specific instructions you provide relevant to our services.
- Communication Data: Records of your communications with us, including emails, phone calls, and messages through our online platform.
- General Enquiries: Any other information you voluntarily provide to us through our site.
We collect this information directly from you when you interact with us.
How We Use Your Information
We use the personal information we collect for the following purposes:
- Providing Services: To provide and manage the lawn care, landscaping, and horticulture services you request, including mowing and edging, garden design and installation, pruning and hedging, fertilization and pest control, irrigation system maintenance, seasonal clean-ups, and flower bed planting and maintenance.
- Communication: To communicate with you regarding your service requests, appointments, inquiries, and to provide updates or important information about our services.
- Customer Support: To provide customer support, resolve issues, and respond to your questions.
- Maintaining Records: For internal record-keeping and administrative purposes.
- Improving Services: To understand your needs and preferences to improve our services and offerings.
- Compliance: To comply with our legal obligations and resolve any disputes.
Disclosure of Your Information
We do not sell or rent your personal information to third parties. We may disclose your personal information in limited circumstances:
- Service Providers: To third-party service providers who assist us in operating our business and providing our services (e.g., scheduling software, payment processors), under strict confidentiality agreements.
- Legal Requirements: If required to do so by law, court order, or governmental regulation.
- Protection of Rights: To protect the rights, property, or safety of Gum Blossom Grounds, our customers, or others.
Data Security
We implement reasonable physical, technical, and administrative safeguards to protect the personal information we collect from unauthorized access, use, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage method can be guaranteed to be 100% secure.
Your Rights
You have certain rights regarding your personal information, consistent with Australian privacy laws. These may include:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of any inaccurate or incomplete personal information.
To exercise these rights, please contact us using the details provided below.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact Gum Blossom Grounds at:
78B Wattlebird Lane,
Suite 2, Brisbane, Queensland, 4000, Australia